Track Your Order

Enter the tracking number from your shipping confirmation email to follow your parcel, or sign in to see the live status of every order you have placed with Betapro.

Track your parcel

Case orders are delivered by Evri on a fully tracked service.

That doesn't look like an Evri tracking number. It is 16 characters (letters and numbers) or 8 digits and is shown in your shipping confirmation email.

Tracking goes live within 24 hours of dispatch. Pallet orders are not tracked online — we confirm the delivery date with you directly.

View your order status

Order history, invoices and reorders in one place.

No password needed — we email you a one-time code. Orders placed as a guest appear automatically when you sign in with the same email address.

What happens after you order

Order confirmed within minutesYou receive an order confirmation email with your order number and VAT invoice details.
Being prepared next working dayOrders placed before 2pm Monday to Friday are picked and packed the next working day.
Dispatched tracking live within 24hYour shipping confirmation email includes the tracking number and a link to the courier.
Delivered 1–2 working days from dispatchStandard UK delivery takes 1–2 working days; express arrives the next working day. Pallets are booked in with you.

Quick answers

Where is my order number?

At the top of your order confirmation email, e.g. #1024. Quote it in any message to us.

Tracking hasn't updated

Scans can lag by a day between depots. If nothing changes for 2 working days after dispatch, contact us and we'll chase the courier.

Delivered, but I don't have it

Check reception, the loading bay and neighbouring units, and the delivery photo in the tracking link. Still missing after 24 hours? Tell us and we'll open a claim.

Need to change the address?

Contact us before dispatch and we'll update it. After dispatch, use the courier's tracking link to redirect or rearrange delivery.