Frequently Asked Questions

Orders placed before 2pm Monday to Friday are picked, packed and dispatched the next working day. Orders placed after 2pm, at weekends or on bank holidays are processed on the next working day and dispatched the day after. Pallet orders are booked in with you separately.

Yes. An order confirmation email is sent within minutes of checkout, followed by a shipping confirmation with your tracking number once the parcel has been collected by the courier. Check your junk folder if you cannot see it, and add our email address to your safe senders list.

If your order has not yet been dispatched we can usually amend or cancel it. Contact us as soon as possible quoting your order number. Once an order has been dispatched it cannot be changed, but you can return it under our returns policy.

Betapro supplies businesses — takeaways, restaurants, caterers, cleaning contractors and workshops — so every product is packed and priced by the case (for example 250 containers, 1,000 sauce pots or 6 rolls). Case pricing keeps the cost per unit low and matches how commercial kitchens and sites actually store and use these products. Every price on the site is the price for one full case.

No. You can check out as a guest. Creating an account is optional, but it lets you see your order history, reorder in a couple of clicks and store delivery addresses for multiple sites. Sign-in uses a one-time code sent to your email — there is no password to remember.

We deliver throughout the United Kingdom. We also ship to the European Union and selected international destinations — see the rates below. Pallet deliveries are available to UK mainland commercial addresses.

• UK standard: £4.99 per order, free when your order is over £50.
• UK express: £6.99 per order.
• Pallet orders: free UK delivery.
• European Union: £14.99 per order.
• International: £23.99 per order.

Delivery options and the exact cost for your basket are shown at checkout before you pay. International orders may be subject to import duties and local taxes, which are the responsibility of the recipient.

UK standard orders typically arrive 1–2 working days after dispatch; express orders the next working day after dispatch. European orders usually take 3–7 working days and international orders 5–12 working days, depending on destination and customs. Pallets are delivered on a date agreed with you, normally within 2–5 working days.

Case orders are sent with Evri on a fully tracked service. Pallet orders are delivered by a pallet network on a tail-lift vehicle to kerbside, so please make sure there is access for a lorry and someone available to receive the goods.

The courier will attempt delivery and, where safe, may leave the parcel in a secure location or with a neighbour. Otherwise a card is left and you can rearrange delivery via the tracking link. For business addresses, please make sure someone is available during your opening hours and add any delivery instructions (loading bay, rear entrance, opening times) in the notes at checkout.

First check the tracking link in your shipping confirmation or on our Track Your Order page — most delays are explained there. If the estimated delivery date has passed and tracking has not updated for 2 working days, contact us with your order number and we will chase the courier and resolve it for you.

Your shipping confirmation email contains a tracking number and link. You can also enter the number on our Track Your Order page, or sign in to your account to see the status of every order in one place.

Not usually. Tracking goes live within 24 hours of the courier collecting the parcel, and scans can occasionally lag behind by a day while the parcel moves between depots. If there has been no update for 2 working days after dispatch, let us know and we will investigate.

Check with colleagues, reception, a loading bay or neighbouring units — couriers sometimes leave parcels with a nearby business. Also check for a delivery card or photo in the tracking link. If you still cannot locate it within 24 hours, contact us and we will open a claim with the courier and arrange a replacement or refund.

Consumers have the right to cancel an order within 14 days of receiving it under the UK Consumer Contracts Regulations, and a further 14 days to return the goods. Items must be unused, in their original sealed cases and in resaleable condition. Return postage for change-of-mind returns is paid by the customer. Full details are in our Refund Policy.

Please tell us within 48 hours of delivery, with your order number and a photo of the damage or the label on the case. We will send a replacement or issue a refund, including any delivery charge, and arrange collection where needed — you will not be out of pocket for our mistake or courier damage.

Contact us with your order number and the items you wish to return. We will confirm the return address and the best way to send the goods back. For large or multi-case returns we can arrange a courier collection on your behalf.

Refunds are processed within 2 working days of the goods arriving back with us, or of our approval for damaged or incorrect items. Your bank or card provider then takes 5–10 working days to show the funds in your account.

The 14-day cooling-off period applies to consumers. For business-to-business orders, returns of unopened cases are accepted at our discretion within 14 days and may be subject to a restocking charge; damaged, faulty or incorrect goods are always replaced or refunded in full. Pallet orders are supplied under our business terms — please check your requirement carefully before ordering, or ask us for samples first.

Yes. Our takeaway containers and sauce pots are made from food-grade polypropylene and are microwave and freezer safe. Our blue and white rolls follow the UK colour-coding convention used in HACCP food-safety systems: white for food preparation areas, blue for general cleaning and workshops. Specifications are listed on every product page.

Our blue roll, white roll and toilet rolls are manufactured in Leicester, UK. Packaging lines are sourced from audited manufacturers to Betapro specifications. If you need a product specification sheet or material declaration for your own compliance records, contact us.

Plastic containers, sauce pots and bin bags do not expire; keep them in their cases, away from direct sunlight and heat. Paper rolls and napkins should be stored dry and off the floor. All products are supplied with a minimum of 12 months of usable life.

Core lines are restocked weekly. If a product shows as out of stock, contact us with the quantity you need and we will give you an expected date or suggest an equivalent from the range.

We accept all major debit and credit cards, plus express checkout options such as Shop Pay, Apple Pay and Google Pay where available on your device. Payment is taken at checkout; we do not store your card details.

Yes. Checkout is handled by Shopify, which is certified PCI DSS Level 1 — the highest level of payment security. Your card details are encrypted and processed by the payment provider; they are never visible to Betapro staff.

Prices are shown per case and VAT is added at checkout at the current UK rate, so the VAT amount is itemised separately for your records. The total you see before you confirm payment is the full amount you will be charged.

Yes. A VAT invoice showing our VAT number, the VAT amount and your business details is issued with every order. Enter your company name in the address at checkout so it appears on the invoice. If you need a copy or a purchase-order number added, contact us with your order number.

Yes. Our paper roll product pages show tiered pallet pricing from 1 to 26+ pallets. For mixed pallets, multiple pallets of packaging, or a standing weekly or monthly order, request a quote and we will reply within one working day with pricing, lead time and delivery arrangements. Pallet orders are delivered free to UK mainland addresses.

We regularly supply groups with several sites and can invoice centrally while delivering to each location. Export orders and private-label or bespoke-print packaging are available on request, subject to minimum quantities. Tell us about your requirement and we will put together a proposal.

• Chat: use the chat icon in the corner of any page.
• Email: online@memocashandcarry.co.uk
• Contact form: betapro contact page
• Post: Betapro, Unit 3, Argall Avenue, London E10 7QE, United Kingdom

Please include your order number in any message so we can help quickly.

It is our live chat. During business hours you will reach a member of the Betapro team; outside those hours leave your message and email address and we will reply when we are back. Chat history is saved so you never have to repeat yourself.

Monday to Friday, 9:00am to 5:00pm, excluding UK bank holidays. Orders can be placed online 24 hours a day and are processed on the next working day.